MySQl to PGSQL migration

Support for MySQL database is going to be terminated from June 2017. So we recommend all customers to migrate the database to either PGSQL or MSSQL database.

 

Step 1: Stop the ManageEngine ServiceDeskPlus-MSP service.
 
Step 2: Take a

Bell Notification Icon issue Post upgrading to 9.2 build

Post upgrading to 9200 if you are facing issue related bell notification icon. Please follow the below mentioned steps to resolve the issue.

* If have installed SSL certificate for Servicedeskplus-msp application.Please make sure that …

Upgrade failure – 9009 to 9200 – Fix

In some scenarios upgrade fails from 9009 to 9200 with the below mentioned exception,

 

 

Problem during installation of patch {0}java.sql.SQLException: Cannot find the object “PgSQLErrorCode” because it doe…

Error While invoking Scheduled backup (DB:MSSQL)

When Backup Scheduling is enabled in ServiceDeskPlus-MSP and at the specified time if the application is unable to perform the backup for some reasons, an exception is thrown and this exception will be sent as an email to email addresses co…

Upgrade failure due to backup

There are scenarios where the upgrade might fail(Soon after initiated) due to the backup that failed.

 

This can be confirmed by glancing through the logs in the file updatemanager0.log under \ManageEngine\ServiceDeskPlus-

How do I convert the database from PGSQL to MSSQL?

The following is the procedure to migrate your ServiceDeskPlus – MSP database from PGSQL to MSSQL.

Step 1: Stop ManageEngine ServiceDeskPlus – MSP service.
Step 2: Take a backup of the existing data and configuration under PGSQL data…

Difference Between ManageEngine HelpDesk Solutions ?

Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them.

 

HelpDesk Applications in ManageEngine are as follow…

Need More Help?

Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.

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Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500