Kindly plan to perform this process during non operational hours. Also, we strongly recommend to build a new server, implement it there, ensure it works fine and then you can disconnect the old server. This way you can do this migration with
…Reset the IDs of Request, Problem and Change
MSSQL:
Connect to SQL studio of your SQL server.
Queries for the respective modules:
REQUEST:
insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,tim…
Increase Log file count
It is possible to increase the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 50. Kindly navigate to the file logging.xml un…
How to display a pdf/txt file in SelfService Portal in requester login
To display some files in Self service Page in an end user login follow the steps below,
Place the file in the path ServiceDeskPlus-MSP\custom.
Edit the file named SelfServiceHelp.html present in the same path as mentioned a…
How to extract Private Key from PKCS 12 (Pfx/P12)
Unlike the Public Key which is visible in the Certificate Details page, the private key wont be visible and can’t be downloaded directly. To download that in a readable format or as a text file follow the steps below,
Download and inst…
Jira Integration
Updated Jira integrations steps available in the link below,
https://intranet.wiki.zoho.com/MSP-SDP/Jira-Integration-1.html…
Option to set logged in technician as the technician for the ticket using Field and Form rules.
Kindly make use of the below script in Field and Form rules on submit action to set logged in technician as the technician for the ticket
$CS.setText(“TECHNICIAN”,sdp_user.USERNAME);…
Requester Merge Tool for V9.2, 9.3, 9.4
You can use this tool to merge the duplicate requesters based name of the requester and email id of the requester. We will be listing the duplicate requester under each account and requester under not in any account/site. We can merge the du…
Import User Additional fields from AD
Apart from the default fields, you can also import additional fields from the Active Directory. Please follow the below steps to import additional fields.
1.) You may need to first add additional fields under Admin->Users Addi…
How to find an ID of an Account ?
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