Keytool list command

To view the Certificates inside a keystore use the command below,

 

keytool -list -v -keystore privateKey.store

 

In the above syntax replace the privatekey.store with the keystore name. The above syntax is for normal certifi…

MSSQL User Roles

The login account for creating the Mssql database with ServicedeskPlus MSP requires SQL authentication and it should have the following roles enabled:

 

  •  dbcreator
  •  Public
  •  Sysadmin

Error when executing query report

There are scenarios where a custom report or query report fails with the below exception in UI as well as in the logs,

This is due to the limitation of the Query cost configured. To increase that refer the instructions in the link below,

 …

Back up error – TDS Protocol error

Exception when the periodic backup runs

java.sql.SQLException: TDS Protocol error: Invalid TDS data type 0x74 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2284) at net.sourceforge.jtds.jdbc.TdsCore.getNe…

Need More Help?

Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.

Submit a Ticket
Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500