AD Duplicate Users Sync Issue

While performing AD import,you may not be able to import few users. This article helps you to find the reason and solution for the same.

Use the following query to find out the  duplicate users and remove them from requesters, technici…

Failover configuration

High Availability for ServiceDesk Plus – MSP


This document explains the procedure to setup ‘High Availability’ for ServiceDesk Plus – MSP. And how to switch to a standby server when the production server fails

What is Dynamic user addition?

Assume there is a new employee joining your organization, you have created an account for him in the Active directory. But you have not imported him from AD into ServiceDesk Plus – MSP, so he is not in the system yet.
All you have to do is t…

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