Failover configuration

High Availability for ServiceDesk Plus – MSP


This document explains the procedure to setup ‘High Availability’ for ServiceDesk Plus – MSP. And how to switch to a standby server when the production server fails

What is Dynamic user addition?

Assume there is a new employee joining your organization, you have created an account for him in the Active directory. But you have not imported him from AD into ServiceDesk Plus – MSP, so he is not in the system yet.
All you have to do is t…

What is the purpose of organising Business Rules?

Organizing business rules will help us to decide the order in which the rules should be executed on the requests that are fetched by the application. Business rules have to be organized in such a way that the rules do not collide with each othe…

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