MSSQL to PGSQL migration

Kindly plan to perform this process during non operational hours. Also, we strongly recommend to build a new server, implement it there, ensure it works fine and then you can disconnect the old server. This way you can do this migration with…

Increase Log file count

It is possible to increase the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 50. Kindly navigate to the file logging.xml un…

MSSQL User Roles

The login account for creating the Mssql database with ServicedeskPlus MSP requires SQL authentication and it should have the following roles enabled:

 

  •  dbcreator
  •  Public
  •  Sysadmin

Bell Notification Icon issue Post upgrading to 9.2 build

Post upgrading to 9200 if you are facing issue related bell notification icon. Please follow the below mentioned steps to resolve the issue.

* If have installed SSL certificate for Servicedeskplus-msp application.Please make sure that …

Upgrade failure – 9009 to 9200 – Fix

In some scenarios upgrade fails from 9009 to 9200 with the below mentioned exception,

 

 

Problem during installation of patch {0}java.sql.SQLException: Cannot find the object “PgSQLErrorCode” because it doe…

Error While invoking Scheduled backup (DB:MSSQL)

When Backup Scheduling is enabled in ServiceDeskPlus-MSP and at the specified time if the application is unable to perform the backup for some reasons, an exception is thrown and this exception will be sent as an email to email addresses co…

How do I convert the database from PGSQL to MSSQL?

The following is the procedure to migrate your ServiceDeskPlus – MSP database from PGSQL to MSSQL.

Step 1: Stop ManageEngine ServiceDeskPlus – MSP service.
Step 2: Take a backup of the existing data and configuration under PGSQL data…

Difference Between ManageEngine HelpDesk Solutions ?

Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them.

 

HelpDesk Applications in ManageEngine are as follow…

Need More Help?

Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.

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Email : sdpmsp@manageengine.com
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