How to change FAVICON in the application.

In order to change the FAVICON (displayed below) please follow the instructions given below.
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1) Place your icon under the location [Product_Home] \applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear

How to change product name in browser tab.

 

In order to change the product name (ManageEngine Servicedesk Plus MSP)  in the browser tab please go to the location <ServiceDeskPlus MSP_Home>\server\default\conf.

 

You will find a file called rebrandInf

How do I host ServiceDesk Plus – MSP on the internet?

In order to make ServiceDesk Plus – MSP available for users in Internet, let us assume the following scenarios.

 

Scenario 1: ServiceDesk Plus – MSP is installed in LAN and should be available in LAN and WAN:

Assume Servic

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