Email Command execution, steps to follow.

For a requester to successfully parse values using Email command please ensure the steps below are followed or not.

1.Go to the incident template under which you want to create request and change all the fields which you want to populat…

How do I setup redirection from HTTP to HTTPS?

Follow the steps given below to setup the redirection from HTTP to HTTPS,


  1. Go to the folder C:\ManageEngine\ServiceDeskPlus-MSP\server\default\deploy\jbossweb-tomcat50.sar and open the file server.xml with WordPad. Find t

How do I convert the database from MYSQL to MSSQL?

The following is the procedure to migrate your ServiceDeskPlus – MSP database from MYSQL to MSSQL.

Step 1: Stop ManageEngine ServiceDeskPlus – MSP service.
Step 2: Take a backup of the existing data and configuration …

How do I install SSL certificate for ServiceDeskPlus-MSP?

ServiceDeskPlus-MSP can run as a HTTPS service. But it requires a SSL (Secure Socket Layer) Certificate signed by a valid Certificate Authority (CA).


By default, on first time startup, it creates a self-signed certificate. This s…

Installing .PFX Certificate

.PFX is an extension for security certificate. It defines a file format that stores private keys (generated by your server at the time the CSR was generated) and public key certificate (your SSL Certificate provided by the CA) in a single en…

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