How do I setup a support e-mail address for each account?

  1. In your mail-server, create a user e-mail account to which all e-mails will be fetched.
  2. Create an e-mail alias for this e-mail account for each of your customer accounts.
  3. Go to Admin -> Accounts -> Drill-down an account -> Enter th

Mail Server 2010 settings

If the user gets a Mail server email address instead of Account specific email address when a technician replies to a request while using Exchange server 2010.Make sure “Automatically update email addressed based on email address …

How to use support e-mail address ?

1. How can i raise a request through an Email and how it will be assigned to an Account ?
 
It works based on the forwarding mechanism. Below explanation will help you to understand better :
 
There are two ways of  forwarding a request to the MSP s

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