How does Technician Auto Assign work for service request?

When a service request is created /edited, a check is conducted on the value of the setting “Do not assign technician before service request is approved”. If this option is disabled, Technician Auto Assign will be applied to t…

How do I automatically assign tickets to technicians?

You can allocate tickets automatically to the technicians using Technician Auto Assign. The Technician Auto Assign follows a Round Robin Method or Load Balancing Technique to assign technicians based on their availability. If t…

How to use support e-mail address ?

1. How can i raise a request through an Email and how it will be assigned to an Account ?
It works based on the forwarding mechanism. Below explanation will help you to understand better :
There are two ways of  forwarding a request to the MSP s

How can i change a Requester to a Technician ?

As per design, you can convert only a MSP requester to a technician. To convert a MSP Requester to a Technician do the following steps:


1. Login as Technician who is having SD-Admin role.
2. Click “MSP Requester” prese…

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