How does Technician Auto Assign work for service request?

When a service request is created /edited, a check is conducted on the value of the setting “Do not assign technician before service request is approved”. If this option is disabled, Technician Auto Assign will be applied to t…

How do I automatically assign tickets to technicians?

You can allocate tickets automatically to the technicians using Technician Auto Assign. The Technician Auto Assign follows a Round Robin Method or Load Balancing Technique to assign technicians based on their availability. If t…

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