What are the operations supported by the Rest API?

The REST API supports only request related operations such as,

  • Adding new request, editing, closing, deleting and viewing existing requests.
  • Adding new notes to a request, editing, deleting and viewing existing notes.
  • Adding work-l

How do I generate the API key?

The authentication between ServiceDesk Plus – MSP and integrated application is through an API key. A unique key is generated for a technician with login permission in ServiceDesk Plus – MSP application.

To generate the API …

How is the authentication carried out in Rest API?

Authentication to the ServiceDesk Plus – MSP application is key based i.e., an API key is sent along with the URL for every operation. This key is technician based and can be generated for technicians with login privilege. The role gi

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