I had installed ServiceDesk Plus – MSP on the default port 8080, but now I have change the port to 80. How do I update this new port number in the workstations that has the agent installed? (OR) I have moved ServiceDesk Plus – MSP from one server to another server. How do I update the new server information for agents that are already installed in workstations?

The Agent installed on workstations can be updated using the script Agentconfiguration.vbs. Using this script, you can change the portnumber, protocol, servername and scan at system startup configuration.

 

You can access the Ag…

Can I monitor the agent status in workstations?

Yes, you can monitor the agent status like, workstations for which the agent is installed, not installed, and workstations with older agent version. This is available in the Assets tab -> Workstation/Server -> Agent Details link.…

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