Username or Password incorrect, Error while login in to Servicedeskplus-msp with “Keep me signed in” enabled. However the user can login with the same credentials without enabling “Keep me signed in”. Kindly follow the below mentioned steps.
* Execute the below query to find out the corrupted entry under Rememeber me details table.
select * from RememberMeDetails;
* Check for the corrupted entry as shown below.
Note : We strongly recommend you to take a backup, before executing any delete query.