We have enabled Active Directory Authentication and requesters login into ServiceDesk Plus – MSP using their AD credentials. Suppose we reset the requester password in AD, then how soon the same will be reflected into ServiceDesk Plus – MSP, so that requesters will be able to login through their new AD credentials?

ServiceDesk Plus – MSP does not store the AD password, it just authenticates the password with AD. While performing an AD import, ServiceDesk Plus – MSP will import and store the Login information and Domain information from AD (ie) Login name and the domain to which the users belongs. So when the user enters his login name and enters the new password, the password is authenticated with AD and the user is allowed to log into ServiceDesk Plus – MSP instantaneously.

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