If the site is being used by a module, the site cannot be deleted. In turn, the site is grayed (marked inactive) to avoid the further usage of the site. If the site is associated to a Requester, Asset, Request Template or Preventive Maintenance task, then you have an option to associate a different site to these parameters.
To delete a site,
Select the site you wish to delete by enabling the check box.
Click Actions drop down -> Delete Site(s) option. A confirmation dialog appears.
Click OK to proceed.
If the Site is associated to a requester, asset, request template or a preventive maintenance task, Change Site association pop up appears listing the parameters to which the site is associated.
To associate these parameters to a different site, select the site from the drop down. By default, not associate to any site is populated.
Click Associate. The parameters are associated to the newly selected site. The site to be deleted is marked inactive and will not be populated wherever site is specified.
To bring the site back to active state,
Click the edit icon beside the site name.
From the edit site page, disable Site not for further usage check box.
Click Save to save the site details and return to the list view.
If the site is not used by any module, the site is removed from the site list view.
Auto change of site from inactive to active state:
a. Succeeding an Active Directory import, the grayed out site is automatically changed to the active state.
b. On performing a CSV Import of Users and assets.
c. Adding and Editing requesters associated to the inactive site through API.
d. Editing an inactive site through API.
Inactive sites will not be auto activated for the following scenarios:
a. Creating requests through E-mail Command for an inactive site.
b. Creating and Editing Requests, Asset, Technician for an inactive site through API.