Post upgrading to 9200 if you are facing issue related bell notification icon. Please follow the below mentioned steps to resolve the issue.
* If have installed SSL certificate for Servicedeskplus-msp application.Please make sure that the port 8081 open( Both Forwarding and receiving).
* Even after opening the port 8081, if you are still facing the issue. Stop the application service. Kindly take a backup of server.xml and modify the changes as shown below.
Step 1: Copy the entire content below “<!– SSL/TLS Connector configuration using the admin devl guide keystore–>”
Step 2: Past the copied content below <!– connector for communication framework –> and modify the connector as shown in the image which is highlighted.
(The port 8081 is used for bell icon notification and request collaboration)
Kindly contact Servicedeskplus-support if you need any assistance.