Building a test environment is very helpful while upgrading ServiceDeskPlus-MSP. When you are planning to upgrade ServiceDeskPlus-MSP to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be confident about the upgrade on the Production server.
Step 1: Stop Manage Engine ServiceDeskPlus-MSP service on the production server.
Step 2: From command prompt, go to [ServiceDeskPlus-Home]\bin directory and execute backUpData.bat command to start the data backup. Where, ServiceDeskPlus Home -> C:\ManageEngine\ServiceDeskPlus-MSP
Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus Home directory. This backup file contains information such as, the Build number of ServiceDesk Plus, and the date and time of when the backup was performed. Here is the format of the backup file.
“Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes”
For example, a backup taken in Version 8.3 and Build 8300 of ServiceDeskPlus looks like this
Step 3: Install ServiceDeskPlus-MSP on the new server.
Data can be restored only across same builds of ServiceDeskPlus version. (i.e.) data backed up in 8300 build of ServiceDeskPlus-MSP can be restored only in 8300 build. Please check if the old build and new build are of same build versions.
Build version can be checked,
By clicking on the About link in the application. [OR]
From buildInfo.xml file under <servicedesk_home>/server/default/conf directory.
If the old build is a different build, then the same build needs to be installed in new server. You can download earlier builds of ServiceDeskPlus from our Archives website http://archives.manageengine.com/service-desk-msp/
Step 4: Copy the backup taken from the production server to the Test server.
Step 5: To restore the backed up data, Go to [ServiceDesk Plus-Home]\bin directory and executerestoreData.bat. Choose the backup file while prompted as in the screen shot given below,
cmd> [ServiceDesk Plus Home]\bin
Step 6: Start the ServiceDesk Plus server once after restoring the data in the Test server.
Step 7: Stop mail fetching immediately after applying production data to your test server. You don’t want it stealing emails that should be going into your production system. (Admin –> Mail server settings –> Stop fetching).