ServiceDesk Plus – MSP is designed in such a way that the file attachments are not stored in the database. The attachments are stored in the file attachments folder of the installation directory (C:\ManageEngine\ServiceDeskPlus-MSP). If there are lots of attachments in your ServiceDesk installation you can save time by performing a backup without file attachments (i.e.) backup of the database alone.
From command prompt, go to [ServiceDesk Plus-Home]\bin directory
and execute trimmedBackUpData.bat command to start the database backup.
where, ServiceDesk Plus – MSP Home -> C:\ManageEngine\ServiceDeskPlus-MSP
Note: Kindly verify if it says ‘it is going to take a backup without file attachments’ as highlighted in the screenshot.
Once the backup is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus – MSP Home directory.
This backup file contains information such as, the Build number of ServiceDesk Plus – MSP, and date and time when the backup was performed. Here is the format of the backup file.
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes
For example, a trimmed backup taken in Version 8.1 and Build 8104 of ServiceDesk Plus – MSP looks like this
Please note – From 8210 build backup files (.data files) will be created under <ProductHome>/<backup>/<backup_servicedesk_821X> folder in which there will be multiple parts in it. Example – backup_servicedesk_821X_fullbackup_<date>_part1.data and backup_servicedesk_821X_fullbackup_<date>_part2.data
This complete folder is your backup of the database.