The following instructions is to restore the backup data.
Step 1: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute the command restoreData.bat. Choose the backup file while prompted and select OK.
NOTE: Please note that when you perform a restore, the existing data will be overwritten with the data in the backup file (i.e.) the restore process is not incremental and will not add information over the existing data.
Step 2: Once the restore is complete, a Java UI pops up saying the data restore is successful. You can click Close and start the application.
Please note – From 8210 build backup files (.data files) will be created under <ProductHome>/<backup>/<backup_servicedesk_821X> folder in which there will be multiple parts in it. Example – backup_servicedesk_821X_fullbackup_<date>_part1.data and backup_servicedesk_821X_fullbackup_<date>_part2.data
This complete folder is your backup of the database.
While restoring you have to choose the Big size file (.data file) from it. If it has only one <part1>.data then choose the same while restoring the database.