Installing .PFX Certificate

.PFX is an extension for security certificate. It defines a file format that stores private keys (generated by your server at the time the CSR was generated) and public key certificate (your SSL Certificate provided by the CA) in a single encrypted file.

 

To install a certificate with the extension .PFX,

  1. Stop ManageEngine ServiceDesk Plus – MSP service.
  2. Copy the .pfx file to the location C:\ManageEngine\ServiceDeskPlus-MSP\server\default\conf (where C: is the drive in which ServiceDeskPlus – MSP is installed)
  3. Change the web server port to 443 to run ServiceDeskPlus – MSP on secure mode. To change the web server port, open the command prompt and go to [ServiceDeskPlus – MSP Home]\bin. Enter the command as given below,

    [ServiceDeskPlus – MSP Home]\bin> changewebserverport.bat 443 https

changewebserverport1

 

  1. Go to the location [ServiceDesk Plus – MSP Home]\server\default\deploy\jbossweb-tomcat50.sar and open the file ‘server.xml’ in a word pad.
  2. Locate the below entries in the file.

<!– SSL/TLS Connector configuration using the admin devl guide keystore
<Connector port=”8443″ address=”${jboss.bind.address}”
maxThreads=”100″ minSpareThreads=”5″ maxSpareThreads=”15″
scheme=”https” secure=”true” clientAuth=”false”
keystoreFile=”${jboss.server.home.dir}/conf/sdp.keystore
keystorePass=”sdpsecured” sslProtocol = “TLS” />

  1. Please replace the file name sdp.keystore with the pfx file name (name.pfx) and enter the keystoreType=”pkcs12″ after the file name. Also replace the ‘sdpsecured’ with the password for the .pfx file.
  2. The entries should look like this,

<!– SSL/TLS Connector configuration using the admin devl guide keystore
<Connector port=”8443″ address=”${jboss.bind.address}”
maxThreads=”100″ minSpareThreads=”5″ maxSpareThreads=”15″
scheme=”https” secure=”true” clientAuth=”false”
keystoreFile=”${jboss.server.home.dir}/conf/name.pfxkeystoreType=”pkcs12″  keystorePass=”your password” sslProtocol = “TLS” />

  1. Restart ManageEngine ServiceDesk Plus – MSP service.
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