We have two options for the data migration from ServiceDesk Plus EE to ServiceDesk Plus MSP :
1. Using our Import Feature, you can migrate basic details. – Free Migration
2. Using our Migration tool, you can migrate more details. – Paid Migration
1. Using our Import Feature, you can migrate basic details.
ServiceDesk Plus MSP (8.2) has an option / feature to import requests(Basic details) from XLS. You can export the data from ServiceDesk Plus using Reports and do it. Please check if it suits your requirements. It will be free of cost.
2. Using our Migration tool, you can migrate more data.
If you want more details to be migrated, please read here to know what data can be migrated.
Usually we get the data from the customer and try the migration in our end. If the data does not meets the pre-requisites, we will inform the same to the customer before proceeding further. If the customer still wants the data to be migrated, it will be chargeable depends on the complexity of the data.
Date of delivery of migrated data depends on the priority / load of the support / development team. If the pre-requisites are met, we will deliver the migrated data within two weeks and the cost of the migration will be $2000 (Note – Migration charges will be vary depends on the complexity of the data). Once the customer raises the PO, then only we will send the migrated data. Customer needs to test the provided migrated data in his test environment and let us know the status of the migration. Once the customer acknowledged the migration, then only we will do the production migration in a weekend (Holiday). We will not fix any issues raised by the customer after his testing or once the data is moved to the production / live environment.