How do I remove the Portal Usage video in the Requester Login (Self-Service Portal)?

Please connect to the database and execute the query,

 
update globalconfig set paramvalue=’false’ where parameter=’show_video_to_user’;

 
If your database is MYSQL, then access the below link to know how to connect to the MYSQL database.

 
http://www.manageengine.com/products/service-desk/faq-general-modules.html#database2

 
On executing the query, restart ManageEngine ServiceDesk Plus – MSP service.

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