How do I setup a support e-mail address for each account?

  1. In your mail-server, create a user e-mail account to which all e-mails will be fetched.
  2. Create an e-mail alias for this e-mail account for each of your customer accounts.
  3. Go to Admin -> Accounts -> Drill-down an account -> Enter the corresponding mail alias in the ‘support e-mail address’ field. This is the address to which the requesters from an account will send their e-mail requests. Eg:
  4. Once a requester sends a mail, ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail account and automatically convert them into tickets for the corresponding account.

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