How to let the requesters create requests in ServiceDeskPlus-MSP through email directly under their corrsponding accounts by sending an email to their own organization’s support email address?

  1. Go to Admin -> Accounts -> Drill-down an account -> Enter the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests. Eg: support@account1.com
  2. At the mail server of the said account, configure the server such that mails received on the support e-mail address (support@account1.com) are forwarded to the e-mail address that you have configured under Admin -> Mail Server Settings -> Incoming -> Email address (i.e. your e-mail address from which ServiceDesk Plus – MSP will fetch e-mail requests)
  3. Once a requester sends a mail, it will be received at the corresponding account’s support e-mail address, this will be forwarded to your e-mail address.
  4. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail account and automatically convert them into tickets.

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