I’m unable to view the Incident Template menu and the Service Request Template menu after upgrading to version 8.1

After upgrading to version 8.1, by default, the Incident Catalog and Service Catalog will be merged as Request Catalog.

In order to split this into Incident Catalog and Service Catalog, go to Admin-> Self-Service Portal Settings and set the “Combine incident and service templates listing for the service” option to ‘No‘, and save the settings.

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