What is Dynamic user addition?

Assume there is a new employee joining your organization, you have created an account for him in the Active directory. But you have not imported him from AD into ServiceDesk Plus – MSP, so he is not in the system yet.
All you have to do is to provide this user with the URL for ServiceDesk Plus – MSP login screen. The moment the user enters his domain username, password, selects the domain he belongs to and clicks login he will be automatically added into ServiceDesk Plus – MSP as a requester. This is called Dynamic user addition.
By using the Dynamic user addition feature new users are automatically added into ServiceDesk Plus – MSP without performing an AD import. You can enable or disable this feature under Admin -> Self-Service Portal Settings.

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