Where and how are the archived data stored in the database?

When the data archiving process is executed, the archived data is moved into a separate list of tables in the database. These tables can be identified easily as they have a prefix “arc_” to their table name. For example: arc_workorder, arc_taskdetails, arc_workorderhistory and so on.

 

The description, conversations and notifications of the archived requests are stored separately as html files under the folder ManageEngine\ServiceDeskPlus-MSP\archive folder. The file attachments for the archived requests remain in the same folder as that of active requests, ManageEngine\ServiceDeskPlus-MSP\fileattachments

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