Unrecognized SSL -> Mail fetching or Sending issue

Solution:

 

For Windows, Download the file from the link given below and extract it to the Service Desk Plus  MSP Home directory.

https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus_MSP/o_1ap5fmlp66b733l1s2eu521vlg1/certgeneration_windows.zip

Run the Extracted batch file from the command prompt using the syntax given below.

syntax:- gencert.bat (hostname):(port)
Example:-
cmd> gencert.bat sdpexchnage.com:995

You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus MSP Home Directory.

Copy the jssecacerts file under jre\lib\security folder and restart ServiceDesk Plus – MSP application.

Fill in the values under Mail Server Settings. Start fetching mails to check the functionality.

If it is linux , please download from below location

https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus_MSP/o_1ap5famuh1cbt1hr812iaf4h4u61/certgeneration_linux.zip

Need More Help?

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Email : sdpmsp@manageengine.com
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