The authentication between ServiceDesk Plus – MSP and integrated application is through an API key. A unique key is generated for a technician with login permission in ServiceDesk Plus – MSP application.
To generate the API Key, click Admin -> Technicians under User block.
If you want to generate the API key to the existing technician, then click the edit icon beside the technician.
If you want to generate the API key to a new technician, click Add New Technician link, enter the technician details and provide login permission.
Click Generate link under the API key details block. You can select a time frame for the key to expire using the calendar icon or simply retain the same key perpetually.
If a key is already generated for the technician, a Re-generate link appears.