What are the SNMP devices that can be scanned using ServiceDesk Plus – MSP? How are these devices scanned?

ServiceDeskPlus – MSP uses the sysOID to uniquely identify the routers, switches, printers and access points in the network. Most of the popular device sysOID are already included in ServiceDesk Plus – MSP database.

When a network scan is performed and new sysOID is detected apart from the sysOID’s available by default in the product, they are listed under Admin tab –> General Settings –> OIDs with unknown type. You can configure the product type and the product, so that the machines when rescanned will be categorized under these products.Save the configuration.


In subsequent scan the details of this particular would be populated automatically.

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