How does a technician know when a Software is Installed or Uninstalled using a Service Request?

Once the software installation/uninstallation task is performed by Desktop Central, the status ‘executed’ will be updated on the task under the respective service request in ServiceDesk Plus.

You can also enable a notification to the concerned technician regarding the update by enabling the notification “Notify Technician when a software Installation/Uninstallation task is updated” under Admin->Notification Rules.

 

 

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