Integrate SDP MSP with Opmanager

Opmanager integrates with SDP MSP via API using login details for sending the emails to ServiceDesk. This integration allows Technicians to log critical alarms raised in OPM as tickets in ServiceDesk and track those tickets.

For integration configure both the server details in OPM under Admin- Add on Products/settings

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Open the file web.xml (in a wordpad or some editor other than notepad)which is under   ManageEngine/ServiceDeskPlus-MSP/applications/extracted/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/WEB-INF/

2)Find this block of entries

<error-page>

      <error-code>400</error-code>

      <location>/jsp/AuthError.jsp</location>

      </error-page>

3)Comment this block of like this.

<!–

<error-page>

      <error-code>400</error-code>

      <location>/jsp/AuthError.jsp</location>

    </error-page>

–>

4) Save the file and restart ServiceDeskPlusMSP service

To configure the Account and site to which the tickets needs to be logged configure the steps below,

 

1) Open the file /Opmanager/conf/SDPMSPConfig.xml in a wordpad

2) Enter the site, account and requester name between <SDP-Parama> to which Opmanager has to log tickets ( it is case sensitive ).

3) Save the file and restart Opmanager.

Now all the alarms from Opmanager will be logged as tickets in SDP MSP.

Once you save make sure you get a success message like below,

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Now create Log a ticket ( Notification Profile ) in OPM to match which criterias of alarms should be logged as ticket and to whom the ticket needs to be assigned to with the title and description of alam.

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Now when an alarm is raised in OPM the ticket will be logged in MSP like below,

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