Opmanager integrates with SDP MSP via API using login details for sending the emails to ServiceDesk. This integration allows Technicians to log critical alarms raised in OPM as tickets in ServiceDesk and track those tickets.
For integration configure both the server details in OPM under Admin- Add on Products/settings
Open the file web.xml (in a wordpad or some editor other than notepad)which is under ManageEngine/ServiceDeskPlus-MSP/applications/extracted/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/WEB-INF/
2)Find this block of entries
3)Comment this block of like this.
4) Save the file and restart ServiceDeskPlusMSP service
To configure the Account and site to which the tickets needs to be logged configure the steps below,