The option to install/uninstall software under Work Flow tab -> Template Actions is grayed. How do I enable it?

To enable ‘Display Software Install/Uninstall option in Service Request Actions menu’ option on the service template, make sure you have configured the settings under Admin -> Desktop Central Server Settings.

 Selecting the option “Display Software Install/Uninstall option in Service Request ‘Actions’ menu” will display the ‘Install/Uninstall software’ option under the ‘Actions’ tab for the service request.

 

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