What are the settings to configure in ServiceDesk Plus – MSP to make the integration possible?

STEP1: Configure the Desktop Central Server Settings under Admin->Desktop Central Server Settings.

STEP 2: Configure a separate Role to perform Desktop Central operations under Admin->Roles.

STEP 3: Assign the Role created under step 2 to a Technician under Admin->Technicians

STEP 4: Enable Template Actions under ‘Work Flow’ tab of a specific service template to install or uninstall the software.

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