I would like to delete the default administrator account as it takes up a license? How do I go about it?

You can remove “Administrator” account from the application by following the instructions below.

  1. Login as a technician who has full administrative privileges on all modules of ServiceDesk Plus – MSP (i.e. associated to SD-Admin role).
  2. Go to Admin -> Technicians. You can either delete the Administrator account or you can click on the Administrator and remove the login on selecting Yes.

Since ServiceDesk Plus – MSP license is calculated based on number of technician login this will help you save a license for a technician in your organization.

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Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500