How do I convert an Email into a Request ?

  1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account
  2. Configure the settings in ServiceDesk Plus software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “servicedesk@yourdomain.com” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
  3. Ask your requesters to send their requests to “servicedesk@yourdomain.com”.
  4. ServiceDesk Plus will fetch emails at regular intervals and automatically convert them into tickets.

 

Need More Help?

Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.

Submit a Ticket
Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500