How do I convert an Email into a Request ?

  1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account
  2. Configure the settings in ServiceDesk Plus software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
  3. Ask your requesters to send their requests to “”.
  4. ServiceDesk Plus will fetch emails at regular intervals and automatically convert them into tickets.


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