How the tickets are processed and associated / categorized under an account ?

Incoming e-mails are processed and placed under the account based on three criteria.

Criteria 1 :

Sender’s e-mail address and the account to which sender is associated.

Criteria 2 :

Support e-mail address present in the ‘To’ field of the incoming e-mail.

Criteria 3 :

Domain based filtering present in the account configuration page.

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