Does the SLAs for Incidents apply for Service Requests as well?

The SLAs defined under Admin–> Service Level Agreements are applicable only for Incidents and not for Service Requests.

In Service Catalog, a static SLA has to be assigned to every service template under the Work Flow tab for each account.

 

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The SLAs can also be managed from the Admin->Service Catalog->Manage->Service Level Agreements

 

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