I want to restrict certain users, like users from a particular Department/Site, from access a specific service template. Is it possible in ServiceDesk Plus – MSP?

You can restrict users from accessing certain services by creating User Groups in the Admin module. The User Groups are account-based and can be created for Users/Requesters based on different criteria such as Sites, Department, Job Title, or you can even pick users individually for the group using the criteria Requester Name.


Once you have configured the User Groups, you need to select the Show to Requester option under the Form Designer tab of the service template; then select the user groups to which you want to show this service.

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