Is it possible to disable the ‘Technician Auto Assign’ feature for Service Requests

Yes, it is possible to turn off the ‘Technician Auto Assign’ feature for Service Requests alone but this has to be configured through the database by executing the query below.


If you are using postgres database, to connect to the database execute the command given below.

C:\ManageEngine\ServiceDeskPlus-MSP\pgsql\bin> psql.exe -p 65432 -U postgres -w servicedesk
If you are using MSSQL connect to SQL studio and execute the query given below.
update globalconfig set paramvalue=’true’ where parameter=’enable_tech_auto_assign’;

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