What happens when the $Dept_Head$ variable is selected as a service request approver?

The $Dept_Head$ variable is a dynamic pointer indicating the Head of the Department of the user who is raising a service request. The Department Head has to be pre-configured for every department under Admin->Departments before you could use this variable. Once the Department Heads are configured, and the variable selected in the service template, the approvals for that service is automatically sent to the user‘s Department Head when the service request is raised.

 

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