1. If you are using ServiceDesk Plus-MSP 8.1 version, then first you need to upgrade to 8.2

Please use the below link to download the servicepack and follow the usual upgarde procedure,

http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

2. Take a backup of the application.

http://kbase.servicedeskplusmsp.com/faq/general/what-are-the-steps-to-perform-a-manual-backup-in-servicedesk-plus-msp.html

3. Make a fresh install of 64 bit version.

4. And now restore the backup data.

http://kbase.servicedeskplusmsp.com/faq/general/how-do-i-restore-the-backup-data.html

Note: Please make sure you have made a copy of the backup before uninstalling the application.

Need More Help?

Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.

Submit a Ticket
Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500