Keytool list command

To view the Certificates inside a keystore use the command below,

 

keytool -list -v -keystore privateKey.store

 

In the above syntax replace the privatekey.store with the keystore name. The above syntax is for normal certifi…

MSSQL User Roles

The login account for creating the Mssql database with ServicedeskPlus MSP requires SQL authentication and it should have the following roles enabled:

 

  •  dbcreator
  •  Public
  •  Sysadmin

Error when executing query report

There are scenarios where a custom report or query report fails with the below exception in UI as well as in the logs,

This is due to the limitation of the Query cost configured. To increase that refer the instructions in the link below,

 …

Back up error – TDS Protocol error

Exception when the periodic backup runs

java.sql.SQLException: TDS Protocol error: Invalid TDS data type 0x74 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2284) at net.sourceforge.jtds.jdbc.TdsCore.getNe…

MySQl to PGSQL migration

Support for MySQL database is going to be terminated from June 2017. So we recommend all customers to migrate the database to either PGSQL or MSSQL database.

 

Step 1: Stop the ManageEngine ServiceDeskPlus-MSP service.
 
Step 2: Take a

Bell Notification Icon issue Post upgrading to 9.2 build

Post upgrading to 9200 if you are facing issue related bell notification icon. Please follow the below mentioned steps to resolve the issue.

* If have installed SSL certificate for Servicedeskplus-msp application.Please make sure that …

Upgrade failure – 9009 to 9200 – Fix

In some scenarios upgrade fails from 9009 to 9200 with the below mentioned exception,

 

 

Problem during installation of patch {0}java.sql.SQLException: Cannot find the object “PgSQLErrorCode” because it doe…

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