Back up error – TDS Protocol error

Exception when the periodic backup runs

java.sql.SQLException: TDS Protocol error: Invalid TDS data type 0x74 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2284) at net.sourceforge.jtds.jdbc.TdsCore.getNe…

MySQl to PGSQL migration

Support for MySQL database is going to be terminated from June 2017. So we recommend all customers to migrate the database to either PGSQL or MSSQL database.

 

Step 1: Stop the ManageEngine ServiceDeskPlus-MSP service.
 
Step 2: Take a

Bell Notification Icon issue Post upgrading to 9.2 build

Post upgrading to 9200 if you are facing issue related bell notification icon. Please follow the below mentioned steps to resolve the issue.

* If have installed SSL certificate for Servicedeskplus-msp application.Please make sure that …

Upgrade failure – 9009 to 9200 – Fix

In some scenarios upgrade fails from 9009 to 9200 with the below mentioned exception,

 

 

Problem during installation of patch {0}java.sql.SQLException: Cannot find the object “PgSQLErrorCode” because it doe…

Error While invoking Scheduled backup (DB:MSSQL)

When Backup Scheduling is enabled in ServiceDeskPlus-MSP and at the specified time if the application is unable to perform the backup for some reasons, an exception is thrown and this exception will be sent as an email to email addresses co…

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