You can restrict users from accessing certain services by creating User Groups in the Admin module. The User Groups are account-based and can be created for Users/Requesters based on different criteria such as Sites, Department, Job Tit…

Yes, it is possible to turn off the ‘Technician Auto Assign’ feature for Service Requests alone but this has to be configured through the database by executing the query below.

If you are using postgres database, to con…

The $Dept_Head$ variable is a dynamic pointer indicating the Head of the Department of the user who is raising a service request. The Department Head has to be pre-configured for every department under Admin->Departments before you c…

You can configure approvers for a service template under the Work Flow tab. The approver can be a requester or a technician with the permission to approve service requests. A user who is not registered in the application cannot be made as a se…

Resource Info is a functionality which is similar to Additional Fields but provides more options to collect the necessary details about the requested service from the user.

You can collect the information by framing simple yes or no quest…

In Service Catalog, you can create two types of additional fields.

Common Additional fields are custom fields which can be created and used on every serv…

You can manage the Service Categories under Admin -> Service Catalog -> Manage -> Service Categories.

You can add, edit or delete a Service Category from this page. You can also set an icon for the Service Category from the l…

In ServiceDesk Plus – MSP, the term ‘Request’ is used to refer both the Incident and Service Request collectively.In ServiceDesk Plus – MSP, the term ‘Request’ is used to refer both the Incident and Service …

A Service Catalog enables you to display the services offered to your end-users. Some of the most common day-to-day IT services required by users are, installation, relocation, provision of internet access and email access, virus prote…

You can access the Service Catalog demo on your ServiceDesk Plus – MSP application under Admin-> Service Catalog->View Demo.

You can access the same from the website using the link below,

https://www.manageengine.com/produc…