You can restrict users from accessing certain services by creating User Groups in the Admin module. The User Groups are account-based and can be created for Users/Requesters based on different criteria such as Sites, Department, Job Tit…
Modules: Requests
Is it possible to disable the ‘Technician Auto Assign’ feature for Service Requests
Yes, it is possible to turn off the ‘Technician Auto Assign’ feature for Service Requests alone but this has to be configured through the database by executing the query below.
If you are using postgres database, to con…
What happens when the $Dept_Head$ variable is selected as a service request approver?
The $Dept_Head$ variable is a dynamic pointer indicating the Head of the Department of the user who is raising a service request. The Department Head has to be pre-configured for every department under Admin->Departments before you c…
How do I configure the Approvers list for a service template
You can configure approvers for a service template under the Work Flow tab. The approver can be a requester or a technician with the permission to approve service requests. A user who is not registered in the application cannot be made as a se…
What can I configure from the ‘Resource Info’ section under the ‘Form Designer’ tab of the Service Template?
Resource Info is a functionality which is similar to Additional Fields but provides more options to collect the necessary details about the requested service from the user.
You can collect the information by framing simple yes or no quest…
How do I manage the Additional Fields in Service Catalog?
In Service Catalog, you can create two types of additional fields.
Common Additional fields are custom fields which can be created and used on every serv…
Where can I manage the Service Categories?
You can manage the Service Categories under Admin -> Service Catalog -> Manage -> Service Categories.
You can add, edit or delete a Service Category from this page. You can also set an icon for the Service Category from the l…
What is the difference between Incidents and Service Request?
In ServiceDesk Plus – MSP, the term ‘Request’ is used to refer both the Incident and Service Request collectively.In ServiceDesk Plus – MSP, the term ‘Request’ is used to refer both the Incident and Service …
What is a Service Catalog and why should I configure it?
A Service Catalog enables you to display the services offered to your end-users. Some of the most common day-to-day IT services required by users are, installation, relocation, provision of internet access and email access, virus prote…
Is there a demo video on Service Catalog available online
You can access the Service Catalog demo on your ServiceDesk Plus – MSP application under Admin-> Service Catalog->View Demo.
You can access the same from the website using the link below,
Need More Help?
Are you looking for a personalized customer support? Submit your question or Call our Toll Free Number to speak with ServiceDesk Plus MSP Expert who can offer a better solution for your requirements.
Submit a Ticket
Email : sdpmsp@manageengine.com
Toll Free : 1-888-720-9500