How do I configure the Approvers list for a service template

You can configure approvers for a service template under the Work Flow tab. The approver can be a requester or a technician with the permission to approve service requests. A user who is not registered in the application cannot be made as a se…

How do I manage the Additional Fields in Service Catalog?

In Service Catalog, you can create two types of additional fields.

a.) Common additional fields, and
b.) Service Category specific additional fields.

Common Additional fields are custom fields which can be created and used on every serv…

Where can I manage the Service Categories?

You can manage the Service Categories under Admin -> Service Catalog -> Manage -> Service Categories.


You can add, edit or delete a Service Category from this page. You can also set an icon for the Service Category from the l…

What is a Service Catalog and why should I configure it?

A Service Catalog enables you to display the services offered to your end-users. Some of the most common day-to-day IT services required by users are, installation, relocation, provision of internet access and email access, virus prote…

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