Email Categorization

New User creation and Ticket raising mechanism :

Case : 1

If an user who is not created under any account sends an email to the Mail address which is mentioned in the Mail server Address , then he will not be created under any account. His ticket w

How do I convert an Email into a Request ?

  1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account
  2. Configure the settings in ServiceDesk Plus software using Admin -> Mail Server Settings -> Incoming. Specify the

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