How do I change the overdue time of a request?

This is a Service Level Agreement configuration which can be configured according to your convenience.
Go to Admin -> Service Level Agreement -> edit the given SLA and change the resolution time accordingly so that you can have the d…

How do I merge requests?

ServiceDesk Plus – MSP helps you to merge 2 or more requests and combine them into a single request. Requests can be merged from the request list view page and from a request details page. The following two examples will help you in unde…

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