Formula to calculate survey ratings.

We follow a formula inorder to calculate the ratings in our survey.


Rating = Sum of Ranks awarded to each answer*100/(No. of Questions * No. of Satisfaction levels)




Assume i have 4 Survey Questions Q1, Q2,Q3 and Q4


How does multi-language survey work?

The multi-language feature is applicable only to users who have purchased the multi-language license.

First, you need to configure the survey in the various languages you require to send to the end users. This is achieved from Admi…

Where do I enable Survey in ServiceDesk Plus – MSP?

Survey can be enabled under Admin -> User Survey -> Survey settings. You can configure the default values for welcome message, email content, survey success or failure message, and thank you message. You can also schedule the perio…

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