Unable to communicate SQL Server instance from the Server.
If the instance is not populated automatically, after the host name is given as shown below,
- Make sure if you are using the SQL 2005 and if so, go to Run -> Services.msc and start the Sql browser.
- Make sure if you are able to ping the sql server from the ServiceDeskPlus-MSP server.
- You can try to telnet the port 1433 from the ServiceDeskPlus-MSP server
Information required for further analysis:
Wrapper.log under [ServiceDeskPlus-MSP-HOME]\bin and Serverout0.txt under [ServiceDeskPlus-MSP-HOME]\server\default\log.