MSSQL server instances not Auto populating

Cause:

Unable to communicate SQL Server instance from the Server.

Error Trace:

If the instance is not populated automatically, after the host name is given as shown below,

Troubleshooting Tips:

  1. Make sure if you are using the SQL 2005 and if so, go to Run -> Services.msc and start the Sql browser.
  2. Make sure if you are able to ping the sql server from the ServiceDeskPlus-MSP server.
  3. You can try to telnet the port 1433 from the ServiceDeskPlus-MSP server
    cmd>telnet <sql_server_name>1433

Information required for further analysis:

Wrapper.log under [ServiceDeskPlus-MSP-HOME]\bin and Serverout0.txt under [ServiceDeskPlus-MSP-HOME]\server\default\log.

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