MYSQL database creation failed

If the application crashes and does not start then you can try starting it from the command prompt.

  • cmd>[ServiceDeskPlus-MSP]\bin>run.bat
    Example: cmd>C:\ManageEngine\ServiceDeskPlus-MSP\bin>run.bat.Or,
  • Check for the following error in wrapper.log under Servicedesk [home]/bin folder.
  • You might receive the follow error messages.
    • Mysql Database creation failed.

Cause:

The Mysql database credentials are incorrect.

Error Trace:

You will receive database creation failed error while starting the application from the command prompt.

Troubleshooting Tips:

Execute changedDBServer.bat under [ServiceDeskPlus-MSP-HOME] \bin and make sure you don’t have any password in the change db server message box for mysql database.

Mysql database does not require any authentication in ServiceDeskPlus-MSP.

Information required for further analysis:

Wrapper.log under [ServiceDeskPlus-MSP-HOME]\bin and Serverout0.txt under [ServiceDeskPlus-MSP-HOME]\server\default\log.

 

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Email : sdpmsp@manageengine.com
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