If the application crashes and does not start then you can try starting it from the command prompt.

• cmd>[ServiceDeskPlus-MSP]\bin>run.bat
  Example: cmd>C:\ManageEngine\ServiceDeskPlus-MSP\bin>run.bat.Or,
• Check for the following error in wrapper.log under ServiceDeskPlus-MSP/bin folder.
• You might receive the follow error messages.
  • Web Server port is occupied.

Cause:

You might receive this message when another application is running on the same port.

Error Trace:

View the screen shot below

Troubleshooting Tips:

1. Type services.msc under Start -> Run, search for Manageengine ServiceDeskPlus-MSP and stop the service, if it is running.
2. Once the service is stopped, check if the port is occupied by another application by typing cmd>netstat –an.
3. If some other application is occupied the port then you can change the port number.

Information Required for further analysis:

Wrapper.log under ServiceDeskPlus-MSP/bin and Serverout0.txt under ServiceDeskPlus-MSP/server/default/log.