The ServiceDeskPlus-MSP database file namely ibdata file would have got corrupted.
Error trace in logs:
While taking backup Connection Reset or Communication link failure error while taking the backup.
Step 1: Take a Forced Backup (applicable only for MYSQL) which can be done by appending –innodb_force_recovery=4 to Startdb.bat script under [ServiceDeskPlus-MSP-home]/bin as shown in the image.
Step 2: Try performing a backup again.
Note: You will not be able to start ServiceDeskPlus-MSP when you have appended this keyword to Startdb.bat script. After performing the backup remove the entry from the file.
Step 3: After taking the backup, you can uninstall and reinstall ServiceDeskPlus-MSP application and then restore the data.
Step 4: Also you can try the following steps to save time than going for Step 3
- Go to the following location in your installation
- Rename all the files and folder except the mysql and test folder.
- Goto the command prompt and start the application using the RUN command. All the containers should be created and this is equivalent to a fresh installation of ServiceDeskPlus-MSP.
- Restore the data and start the application service.
Information required for further analysis:
Zip the mysql folder under C:\ManageEngine\ServiceDeskPlus-MSP and upload to us.